Overall Departmental Goals:
To provide as a department services to clients whilst in the country. To produce accurate and regular reports to the Director of Operations. Be a champion in the triple bottom-line.
Specific Purpose and Scope of Work:
Responsible for dealing with and resolving clients issues in country. Specialising in dealing with different agents and their clients. To resolve issues between suppliers and clients in a thoughtful and diplomatic manner to ensure a positive result for all those involved. To communicate with clients by phone, email or other means, both during and at times outside office hours. To listen to client’s concerns. Provide on the spot solutions with a minimum of fuss and an emphasise on consideration of any effect on the bottom line of Khiri Travel. To act as an interface between Khiri Travel, our agents, their clients and field staff.
At the Khiri Travel office in Nonthaburi, greater Bangkok, Thailand.