Document Executive

Overall Departmental Goals:
To produce welcome documentation for customers visiting Thailand and to support the Reservations Department with regular report checks as and when required.
Be a champion in the triple bottom-line.


Specific Purpose and Scope of Work:
Responsible for reporting, preparing welcome documents alongside client’s itinerary. This role requires to be attentive to detail, follow branding guidelines by Khiri agents and cross departmental communication to ensure that documentation is being processed and provided according to Khiri and Khiri agents standards


Base Office:
At the Khiri Travel office in Nonthaburi, greater Bangkok, Thailand.


Job Responsibilities:
• Thorough understanding of the company’s products, along with a good knowledge of Khiri Travel providers/suppliers/markets.
• Advance check of arrangements made on behalf of Khiri Travel clients
• Prepare welcome documentation according to Khiri and Khiri agents standard
• Ensure that any discrepancies in documentation is being escalated to respective department
• Support the Reservations team in itinerary cross checks if and when required
• Prepare and set up of welcome gifts as and when required as well as following the agent specific gift guideline
• Escalate issues and keep informed the CRS as per protocol
• Interact with other units of Khiri Travel Thailand such as Sales and Reservations and representative offices
• Perform any other tasks or duties as needed


Qualifications, Skills & Experience
• Thai national (male or female)
• Bachelor degree or previous successful experience in Tourism or Hospitality is preferred but not essential
• Excellent spoken and written communication in English is absolutely essential!
• Excellent interpersonal skills
• Excellent listening skills
• A proven ability to provide solutions and solve problems with limited supervision
• Good organizational and time management skills
• Energetic and proactive
• Great team player and able to work as an individual
• Able to work under pressure and stress
• Excellent attention to details
• Proficient with office systems used (Jambix, Outlook, Gmail, Google+, Word, Excel) – desirable not essential


Additional Requirements
• Demonstrated team player, with a ‘hands-on’ attitude
• High level of interpersonal skills
• Representing the company at all times in a high fashion and dress accordingly
• Organised self-starter with the ability to motivate others, liaise internally and externally and collaborate effectively and constructively with peers and across organisational boundaries
• Demonstrating very high accuracy and consistent quality of work
• Be willing to go the extra mile in order to deliver outcomes
• Creative, Innovative, trustful and a champion of the triple bottom-line


How to apply:

Please email to [email protected]