Operations & Customer Service Coordinator at Khiri Travel Vietnam

Overall Departmental Goals

To ensure the highest attention to detail, administrative and reporting accuracy and complete and flexible support in ensuring all facets of a reservation are handled. Be a champion of the triple-bottom-line

Specific Purpose and Scope of Work

To create and confirm booking requests for services required by our internal and external clients accurately and in a timely manner


Reporting to: Travel Experience Manager & General Manager

Location: Khiri Travel Hoi An Branch Office, Vietnam

Job Responsibilities:

Make arrangements for transportation, tours, trains, ferries, recreational activities, etc. in Central Vietnam through Khiri Travel Reservation system (Jambix) 
Supervise all tasks in Hoi An office (Reservation, Operation & Accounting)
Coordinate travel arrangements where necessary with other Khiri Branch and Country offices
Revert proactively to the Sales team and to other Khiri departments deemed as necessary on the feasibility of trip requests
Nurture excellent relations with local service providers, other Khiri entities, and with clients when necessary
Actively seek for new suppliers in order to ensure the best services are booked
Ensure that all information pertaining to a trip is provided to the client in a timely and professional manner
Advise on weather conditions, restaurants, tourist attractions, local festivals, etc.
Provide information on customs and immigration regulations, papers, passports, vaccinations, exchange rates, etc. to international travelers
Administrative support: issue, gather and prepare all documents required such as tickets, vouchers as needed
Brief tour leaders and guides on their upcoming trips, stressing clients’ expectations and clients’ special needs
Make contact with clients at regular intervals during their programs
Recruit and train tour guides and tour leaders when necessary
Guide quality control by spot-checking them regularly
Resolve proactively any complaints and answer any questions and concerns regarding services, procedures
Ad hoc visits to inspect restaurants and hotels to evaluate the comfort, cleanliness, safety and customer satisfaction
Manage the expenses of the Hoi An Branch
Manage the performance of tour guides and drivers to ensure excellent service at all times
Manage the overall quality of service delivery in Central Vietnam
Ad hoc tasks as needed and requested by the Company


Qualifications, Skills & Experience

Vietnamese national only
Aged 20‐35 years
Bachelor degree or previous successful experience in Tourism or Hospitality is preferred
Strategic thinker with a creative flair and an ability to generate/develop fresh ideas
Excellent English communication skills
Good organizational and time management skills
Energetic and proactive
Great team player and able to work independently
Able to work under pressure
Excellent attention to detail and a ‘hands-on’ attitude

Additional Requirements

High level of interpersonal skills
Manages and achieves all goals through efficient time management
Meets deadlines
• A good measure of flexibility is required

• High accuracy and consistently deliver excellent quality of work
Be willing to go the extra mile in order to deliver results
Be creative, innovative, trustful and a champion of the triple-bottom-line

***This position is available to Vietnamese Nationals only***

Please send your CV and a cover letter to [email protected].

Successful shortlisted candidates will be contacted for an interview, either online or in person. As a large number of applicants are expected, 
we will not be able to reply to individual applications.