Discovery >

The WOW Experience: Guides on a Training Mission

December 19, 2014 by Khiri Travel | Filed Under: ,

A team of our top guides in Thailand joined a training session to practice important skills such as “put the customer first.” Khiri Travel Thailand GM, Andre, wanted to inspire these valued staffers to develop the ability to really listen to guests and try to exceed the guest’s expectation of service.

Guide Training - Elite Training Day. -7 - Thailand

Trainer Bruce coached the group of travel guides to “share your passion with our guests and give them a WOW experience.” Khiri holds these training activities on a regular base to retain its top guides. The training took place earlier this week, because right now is an important time. It is peak season and high-end guest arrivals are abundant.

Guide Training - Elite Training Day. -6 - Thailand

Guides reported the training day facilitated collaboration and problem solving. “Khiri shows us how to be flexible with the clients,” added guide Peter. Guide Ving thanked our GM on behalf of all the guides: “We know of no other general manager who is so open and inspiring for communicating the company values!” GM Andre replied, “It was a perfect day!”

Latest post

Tet Flower Power

As a tradition, Ho Chi Minh City always decorates main streets in down town to welcome Lunar New Year – the Tet Festival. The streets decorated are Nguyen Hue, Dong Khoi, Le Loi, Le Duan Street. People are very excited to enjoy the beautiful streets every New Year.

Read More

Cultural Immersion Among the Red Dao People of North Vietnam

Journey to this off the beaten path place in North Vietnam for cultural immersion among the Red Dao people and their CBT initiatives in handicrafts, making bamboo paper and hosting a village homestay. A great way for travelers to directly contribute to the local population.

Read More

The Story Behind Chiang Mai’s Puripunn Baby Grand Boutique Hotel

A hotel for guests who are seeking a genuine luxury boutique hotel that reflects the local charm and historic heritage of Chiang Mai. This is the story of owner Att and the way he and his family run this charming boutique hotel.

Read More

Insider Tip: How to Avoid the Crowds at Ha Long Bay

Hanoi and especially Ha Long Bay in North Vietnam are on everyone’s travel bucket list. Country manager Florencia has some excellent alternatives to avoid

Read More

Subscribe to our newsletter

Our B2B newsletters are for industry professionals




*We’ll never share your email address and you can opt out at any time.