The WOW Experience: Guides on a Training Mission
A team of our top guides in Thailand joined a training session to practice important skills such as “put the customer first.” Khiri Travel Thailand GM, Andre, wanted to inspire these valued staffers to develop the ability to really listen to guests and try to exceed the guest’s expectation of service.
Trainer Bruce coached the group of travel guides to “share your passion with our guests and give them a WOW experience.” Khiri holds these training activities on a regular base to retain its top guides. The training took place earlier this week, because right now is an important time. It is peak season and high-end guest arrivals are abundant.
Guides reported the training day facilitated collaboration and problem solving. “Khiri shows us how to be flexible with the clients,” added guide Peter. Guide Ving thanked our GM on behalf of all the guides: “We know of no other general manager who is so open and inspiring for communicating the company values!” GM Andre replied, “It was a perfect day!”