Vietnam Travel Advisory Update 2020
The first three months of 2020 certainly did not start out as planned. We do believe, however, that the actions taken by the Vietnamese government will minimize the risk of COVID-19 in this country. As we are in close proximity to China, Vietnam has so far managed to contain the virus with proactive measures such as closing the overland border between China and Vietnam.
With further vigilance, the Vietnamese government has enacted border controls for people from high-risk countries. While we cannot change anything about the visa policies in Vietnam, we would like to thank all our valued agents, travelers, and staff for their strong support and patience with Khiri Vietnam.
As we patiently wait for the circumstances to improve, we have been keeping calm and working with our supportive agents, representatives, and guides by sharing and communicating up to date information about policies and closures within the country. As Vietnam’s Ministry of Health has set up 45 Emergency Response Teams and designated 30 testing centers all over the country: everyone is confident in the government’s quick response.
Closing and reopening attractions within hours required a huge team effort and was certainly a challenge for our guides and operations teams. However, we were able to have the remaining clients make the best out of their trips in Vietnam while keeping them safe. On top of frequent hand washing and providing alcohol sanitizers, we avoid open-air-fresh markets and maintain social distancing with all our staff and guests.
For clients that decide to change their travel plans, Khiri Travel gladly offers flexible cancellation policies with no fees charged directly from Khiri. We remain transparent and forward any cancellation or postponement fees from suppliers to our agents; however, most postponements were amended without any additional charges with the help of our valued hotels and suppliers.
For the next few weeks, we understand and respect everyone’s hesitation to travel to Vietnam at this time. After we flatten the curve, rest assured, Vietnam will still be here. In the meantime, we will be developing new products and exciting client experiences. At all our offices, our team is testing a new internal system and scheduling regular in-house training, such as sustainable tourism training at the end of this month. Lastly, we are updating our health & safety guidelines at this time.
As we maintain our family environment, our three offices have all kept our teams together with team building activities. Unfortunately, we had to cancel our laughing yoga group sessions but instead used the time to create a green space in the office with a bonsai corner and homemade picture frames. By getting through this challenging predicament over the next few months, we will come out on top, stronger than ever. To show each other support, we hold daily meetings and have open discussions where everyone can ask questions and share their concerns. After we bounce back, Khiri Vietnam is looking forward to showing everyone the beauty of our country and culture again! We eagerly wait for the country to return back to normal to move forward with the Vietnamese Tourism Boom!